Privacy Policy

1. Information We Collect

1.1 Information you provide

• Account information: email address and authentication details when you create an account.
• Content you upload:images, start/end frames, and any inputs you submit to generate videos (“User Content”).
• Support communications: messages you send to our support team.

1.2 Information collected automatically

• Device and app data: device type, OS version, app version, language, and basic identifiers.
• Usage data: features used, screens viewed, and interaction events (e.g., taps, generation attempts).
• Diagnostics: crash logs and performance data.

1.3 Payment information

In the iOS app, payments are processed by Apple (In-App Purchases). On the website, card payments are processed by Stripe. We do not receive or store payment card details in either case. We do receive purchase-related information such as product identifiers, transaction identifiers and subscription status, which we store to credit your account and to prevent the same purchase being redeemed twice.

1.4 Cookies

The website sets one strictly necessary cookie, spacely_refresh, which holds your sign-in session. It is HttpOnly, Secure and SameSite=Lax, expires after 30 days, and is cleared when you sign out. We do not use advertising or third-party tracking cookies, so no cookie consent banner is required.

2. How We Use Information

We use information to:

• Provide and operate the Service (including video generation).
• Maintain account security and prevent fraud/abuse.
• Improve performance, reliability, and user experience.
• Provide customer support.
• Comply with legal obligations.

3. How We Share Information

We may share information with:

• Service providers (e.g., hosting, analytics, crash reporting, customer support tools).
• Payment processors — Apple for in-app purchases and Stripe for card payments on the website — which handle billing on our behalf.
• Kling AI, which generates the video from the two frames you upload, and Bunny.net, which stores and delivers the generated video.
• Sentry, which receives crash and error diagnostics from the website so we can find and fix faults. Reports are stripped of request bodies, cookies, IP addresses and any token contained in a link before they leave your browser, and never include your User Content.
• Processing partners required to generate the outputs you request (only what's necessary).
• Legal and safety authorities if required by law or to protect rights, safety, and integrity of the Service.
• Business transfers in connection with a merger, acquisition, or sale of assets (with appropriate safeguards).

We do not sell your personal information.

4. User Content and AI Processing

• Your User Content is used to generate the outputs you request.
• We may temporarily store content to provide the Service, troubleshoot issues, and prevent abuse.
• We do not use your User Content to train generalized AI models.

5. Data Retention

We retain information only as long as necessary to provide the Service and for legitimate business purposes (e.g., security, compliance, dispute resolution). You may request deletion as described below.

6. Your Choices and Rights

Depending on your location, you may have rights to access, correct, or delete your information, and to object to or restrict certain processing.

To request account or data deletion, contact: support@spacelyapp.com

7. Security

We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is 100% secure.

8. Children

Spacely is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version in the app and update the Effective date.

11. Contact Us

Email: support@spacelyapp.com